vSeeBox Support

vSeeBox Heat System – FAQs

What are the main Heat apps I should use?

The core Heat apps include:
Heat Live: For live TV channels
Heat VOD: For movies and TV shows on demand
Heat Sports: Live and replayed sporting events
Make sure these apps are updated regularly through the App Store or FileBrowser.

How do I update the vSeeBox launcher?

Go to Settings > About > System Update and check for OTA (Over The Air) updates. If available, follow the prompts to download and install. Make sure you're connected to WiFi.

How can I factory reset my vSeeBox?

Navigate to Settings > Device Preferences > Reset > Factory Data Reset.
⚠️ This will wipe all custom settings and installed apps. Only do this if you're troubleshooting major issues.

How do I pair or replace the remote?

Go to Settings > Remotes & Accessories and follow the pairing instructions. For new remotes, ensure it’s in pairing mode before scanning.

What should I do if a Heat app stops working?

• Force close the app
• Clear cache via Settings > Apps > [App Name] > Storage
• Restart the box
• If the problem persists, uninstall and reinstall the app or check for app updates in FileBrowser.

How do I install a new app on vSeeBox?

Use the FileBrowser app or access the vSeeBox App Store. You can also sideload APK files using a USB stick — just make sure to enable “Install Unknown Apps” in system settings.

What should I do if I lose all my channels?

First, check your internet connection. Then, reopen the Heat Live app and let it refresh. If needed, restart the device or contact support for an updated M3U list.

Why is my box buffering or lagging during playback?

• Weak WiFi signal (move closer to router or use Ethernet)
• ISP throttling (try using a VPN)
• Overloaded server (try again later or switch streams)

How can I improve streaming speed or performance?

• Use an Ethernet connection instead of WiFi
• Close unused apps running in the background
• Keep firmware and apps updated
• Clear cache regularly from Settings > Apps

How do I take a screenshot on the vSeeBox?

Press Power + Volume Down simultaneously on the remote. Screenshots are saved in your Gallery or FileBrowser app.

Is there a parental control option?

Yes — enable it in Settings > Security > Parental Controls, where you can restrict app access or content categories.